The main goal of this manual is to help you use Thunderbird to manage your email. All the authors hope that we have succeeded in doing this.
However, we know that you might need more information about a topic, that there are questions we did not answer, and that what is true today may not be true tomorrow. To help you get the additional information you need, we want to tell you about some other Thunderbird support resources. These are all freely available on the web.
Some of the best Thunderbird support resources are:
The Official Mozilla Thunderbird Support Forum is where users post queries about using, configuring or resolving problems with Thunderbird. It contains a searchable question and answer archive that you can use to research solutions.
The Official Mozilla Thunderbird Knowledge Base is a searchable collection of articles about how to install, configure, use, and troubleshoot Thunderbird.
MozillaZine is an independent, volunteer-run web site that contains information about Thunderbird and other Mozilla products like the Firefox web browser. To find answers and solutions, you can search the mozillaZine knowledge base at http://kb.mozillazine.org and the mozillaZine support forum at http://forums.mozillazine.org.
Superuser.com is a computer question and answer site that has information about many computer products, including Thunderbird. You can see what people are asking about Thunderbird at http://superuser.com/questions/tagged/thunderbird.
An effective way to use the Thunderbird support forums is to search first and ask questions later.
The general rule for help requests is that you should provide as much information as possible about your problem. This will help the support person recreate your problem and come up with a solution for you.
Here's some useful information to include in a request for help:
Here are a few pieces of information that you should never provide:
If a someone asks you for any of these things, stop what you're doing immediately and go somewhere else.
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